Cancellation Policy:

1. Cancellation Requests

Clients may request to cancel confirmed landscaping projects, groundwork, fencing, or commercial contracts with Foundations Forward Ltd at any time by providing written notice via email to Team@foundationsforward.com.

2. Notice Period

  • Domestic Clients: A minimum notice period of 14 days is required for cancellations before the scheduled start date.

  • Commercial Clients: Contract-specific termination terms apply. If no formal contract is in place, a 30-day notice period is required.

3. Cancellation Charges

  • Before work starts: Any non-refundable deposits and pre-paid costs (e.g., materials, permits, subcontractor bookings, plant & equipment hire, management costs) will be retained.

  • After work starts: Clients are responsible for all completed work, materials ordered, and any additional costs incurred up to the cancellation date.

  • Short-notice cancellations (within 48 hours of start date): A 20% additional cancellation fee may apply to cover administrative, scheduling, and preparation costs.

4. Refund Policy

  • Deposits are non-refundable, except in extenuating circumstances at Foundations Forward Ltd’s discretion.

  • No refunds will be issued for partially completed works unless otherwise agreed.

  • Any payments made beyond completed work and material costs may be refunded upon review.

5. Procedure for Cancellation

To cancel a project or contract, clients must:

  1. Email Team@foundationsforward.com with their project reference number, cancellation reason, and requested cancellation date.

  2. Receive written confirmation from Foundations Forward Ltd acknowledging the cancellation and detailing any outstanding charges or next steps.

6. Compliance with Contractual Terms

  • For commercial contracts, all cancellations must comply with the termination clauses outlined in the agreed contract.

  • Foundations Forward Ltd reserves the right to invoice for work already completed and any pre-arranged commitments made on behalf of the client.

7. Amendments to Policy

Foundations Forward Ltd reserves the right to amend this Cancellation Policy at any time. Updates will be effective immediately upon posting on our website or direct communication with affected clients.

8. Contact Information

For cancellation requests or further enquiries, please contact our team at:
Team@foundationsforward.com

By proceeding with the cancellation of your programmed works, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy.

Last Updated: 11/02/2025